Should an item sold or serviced by DTC fail or cease to function properly during the covered warranty period, the customer should contact their customer service representative to make a warranty claim, obtain a Returned Materials Authorization (RMA), and ship the item to the DTC service center specified in the RMA, together with a failure report if required. DTC shall, in its sole discretion, determine the validity of the claim and, in the event of a valid claim, decide upon the remedy (e.g. repair, replacement, exchange, credit or refund of net payments made). Consumables (such as fuses, relays, contractors, carbon brushes, etc.) are not covered by DTC’s standard warranty. Damage due to improper installation, use or handling by customer, shipment, excess wear and tear, electrical surge, flood, fire or other environmental cause will void the warranty.
Standard warranty validity is two years for New and Repaired products, and three years for Remanufactured products, unless otherwise specified in the quotation, acknowledgement, or invoice. The Validity Period of the coverage commences on the Date of Shipment. No credit or refund shall apply to any transportation charges incurred by Customers (e.g. duties, taxes, tariffs, freight, storage fees, packaging, insurance fees) and, if applicable, the Evaluation Fee per DTC’s quotation. Refer to the Limited Warranty Certificate for further terms and conditions relating to a specific transaction. No alteration or waiver of any limitation set forth in the Limited Warranty Certificate (LWC) document shall be valid unless made in writing by a duly authorized DTC manager.
Other than the remedies stated herein and in the LWC, neither DTC nor any of its affiliates or their respective employees, shall be liable for any other claims of any kind relating to DTC’s products or services. DTC shall not be liable for any lost opportunities, loss of profits or revenue, interruption of business, cost of capital, or any special consequential, incidental, indirect, or punitive damages arising from the sale or proposed sale of goods or services. The limitations of liability shall apply regardless of whether a claim is based in contract, warranty, indemnity, tort, (including negligence), and strict liability or otherwise.